Shipping policy
At MaevaDrape, we are committed to delivering your selected shirts, shorts, and skirts in a timely and secure manner. Please review our logistics policy below to understand how your orders are processed and shipped.
Shipping Method
We currently offer a single, reliable shipping option: Standard Shipping. This method applies to all orders, regardless of size or destination. Standard Shipping includes tracking information, which will be sent to the email address you provided at checkout.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take slightly longer, but we will always aim to dispatch your items as soon as possible.
Delivery Time
Once your order has been handed to our shipping partner, estimated delivery times are as follows:
- Domestic orders: 5–8 business days
- International orders: 10–15 business days
Please note that these are estimates and not guaranteed. Customs clearance or remote location delivery may occasionally cause delays beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that MaevaDrape does not offer free shipping — a flat or calculated shipping charge will always apply. The exact cost will be clearly displayed before you confirm your purchase.
Order Tracking
After your order ships, you will receive a confirmation email containing your tracking number and a link to follow your package’s journey. If you do not receive this email within 24 hours of dispatch, please check your spam folder or contact us at [email protected].
Delivery Issues
If your package has not arrived within the estimated timeframe, or if you notice any damage upon delivery, please reach out to our support team at [email protected] with your order number. We will investigate promptly and provide a resolution, which may include a reshipment or refund, depending on the situation.
Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of order. MaevaDrape is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to correct your address after placing an order, contact us immediately at [email protected] — we will do our best to update it before dispatch.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipping returned items.
For any further questions regarding our logistics policy, please email [email protected]. We are happy to assist you.