Refund policy

Refund Policy

At MaevaDrape, we want you to be completely satisfied with your purchase of shirts, shorts, and skirts. If for any reason you are not happy with your order, we offer a straightforward refund process designed to make things easy for you.

Eligibility for Refunds

You may request a refund within 30 days of receiving your item. To be eligible, the product must be:

• Unworn, unwashed, and in its original condition
• All original tags attached
• Returned in the original packaging (where possible)

Please note that items marked as final sale or clearance cannot be refunded unless they arrive damaged or defective.

How to Request a Refund

To start your refund, simply email us at [email protected] with your order number and the reason for your return. Our support team will provide you with the return address and any further instructions within 2 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit on their way back to us.

Processing Your Refund

Once your returned item is received and inspected, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction.

Exchanges

If you would like to exchange an item for a different size or color, please email us at [email protected]. Exchanges are subject to product availability. If the replacement item is unavailable, a full refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. Include a photo of the issue and your order number in your email to [email protected]. We will arrange a full refund or replacement at no extra cost to you.

Non-Refundable Items

The following are not eligible for refunds:

• Gift cards
• Items purchased during promotional events marked as non-refundable
• Items returned after the 30-day window

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please first check your bank account again. Then contact your credit card provider, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please email us at [email protected].

Contact Us

If you have any questions about our refund policy, please reach out to our support team at [email protected]. We are here to help and will respond within 24–48 hours.