Faq
Welcome to MaevaDrape. Below you will find answers to the most common questions about our products, ordering process, shipping, returns, and customer support. If you cannot find the information you need, please feel free to reach out to us at [email protected].
Ordering & Payment
How can I place an order?
Simply browse our collection of shirts, shorts, and skirts, select the items you like, choose your size, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You will see the exact shipping options and costs at checkout.
How long will it take to receive my order?
Standard domestic shipping typically takes 3–5 business days. International orders may take 7–14 business days depending on the destination and customs processing.
Can I track my shipment?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact us at [email protected] with your order number and reason for return.
How do I exchange an item for a different size or color?
If you need a different size or color, please contact us within 30 days of receiving your order. We will guide you through the exchange process. Please note that exchange availability depends on current stock.
When will I receive my refund?
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Product & Sizing
How do I find my correct size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. We recommend comparing these measurements with your own to ensure the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
What fabrics are your products made from?
Our shirts, shorts, and skirts are made from high-quality, breathable fabrics such as cotton, linen, and soft blends. The specific material composition is listed on each product page.
How should I care for my garments?
To maintain the quality and longevity of your items, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using bleach or high-heat drying. Detailed care instructions are also provided on the garment's label.
Customer Support
How can I contact MaevaDrape?
For any questions or concerns, please email us at [email protected]. We aim to respond to all inquiries within 24–48 hours on business days.
Do you offer gift wrapping or personalized notes?
At this time, we do not offer gift wrapping services. However, you can include a note in the order comments section during checkout, and we will do our best to accommodate your request.
We are committed to providing you with a smooth shopping experience. If you have any other questions, please don't hesitate to reach out to our support team at [email protected]. We're here to help.